Terms of Service
Clear, direct terms for a clean project: how we price, schedule, build, and stand behind the work.
1) Scope of Services
Our services include premium interior finishes such as stretch ceilings, epoxy flooring, and architectural lighting, as well as project management and related works expressly stated in your estimate/contract. Only written inclusions are in scope.
Anything not listed is excluded (e.g., structural alterations, hazardous material abatement, base building deficiencies, permits unless stated, design services unless stated, furniture/equipment moves, patching outside our work area).
2) Estimates & Validity
Estimate validity: 14 days from the date shown on the estimate. Pricing and lead times may change after this window due to supplier costs and availability.
Allowances: If an allowance is specified (e.g., fixtures), final price adjusts up/down to actual supplier invoice plus agreed handling, with your approval.
3) Deposits & Payments
Deposit: A 50% deposit of the contract value is due on acceptance to secure the schedule and order materials. Portions of this deposit may be non-refundable to the extent of committed costs (custom materials, fabrication, restocking fees, mobilization).
Progress & Final Payments
- Typical structure: 50% deposit at acceptance → 40% progress at mid-point or major milestone → 10% on substantial completion (or per the specific payment schedule in your contract).
- Taxes are extra (e.g., HST in Canada; applicable sales tax in the U.S.).
- Invoices are due upon receipt unless otherwise stated. Late payments may accrue interest at 2% per month (24% per annum) or the maximum permitted by law.
- Where applicable, statutory holdbacks and lien rights apply as per local law.
We may pause work or withhold delivery if invoices are overdue.
4) Change Orders
Any change to scope, materials, layout, sequencing, or schedule requires a written Change Order signed by you (e-signature accepted). Pricing and timeline adjustments are confirmed before execution.
5) Scheduling & Access
- We’ll provide an estimated schedule and coordinate with trades. Lead times are subject to supplier availability.
- You agree to provide reasonable site access, working power, water, elevator/parking where applicable, and security clearance as needed.
- Delays outside our control (supplier delays, building restrictions, client approvals, other trades) may require schedule extensions and cost adjustments.
6) Site Conditions & Unforeseen Issues
Pricing assumes normal site conditions. Hidden or unforeseeable conditions (e.g., moisture, asbestos, out-of-level substrates, concealed services, code issues) may require additional work and cost. We’ll notify you and proceed only after approval via Change Order.
We protect adjacent finishes within reason; pre-existing defects and normal construction dust are excluded from liability. Client-supplied materials are installed at client’s risk.
7) Materials, Standards & Warranty
- Standards: Workmanship meets industry standards for the specified systems (e.g., manufacturer guidelines for stretch membrane, epoxy systems, lighting integration).
- Manufacturer Warranty: Pass-through manufacturer warranties apply to products we supply (terms vary by product). Proof available on request.
- Workmanship Warranty: We warrant our workmanship for 1 year from substantial completion unless your contract specifies otherwise. Excludes normal wear, misuse, neglect, cleaning with improper chemicals, substrate movement, building shifts, or third-party alterations.
- Color & Finish: Minor shade/texture variation may occur within industry tolerances.
8) Client Responsibilities
- Timely decisions and approvals to maintain schedule.
- Clear work area (furnishings, valuables removed or protected) unless otherwise agreed.
- Permits/engineering where specified as your responsibility; otherwise we’ll handle if included in scope.
- Compliance with building rules and designated work hours.
9) Privacy & Confidentiality
We handle personal information in accordance with our Privacy Policy (PIPEDA-aligned), which explains collection, use, disclosure, security safeguards, access requests, and withdrawal of consent.
Project drawings, pricing, and trade contacts are confidential. We may share necessary details with subcontractors/suppliers strictly to deliver your project.
10) Intellectual Property
All pre-existing IP (logos, proposals, drawings, methods) remains the property of its owner. Any custom drawings, specifications, or documentation we create remain Veylor’s IP unless your contract assigns otherwise. You receive the right to use deliverables as reasonably required to operate and maintain the project.
11) Photography & Case Studies
Unless you opt out in writing, you grant us permission to photograph completed areas for portfolio and marketing (with identifying details removed upon request). We’ll coordinate timing to respect privacy and operations.
12) Limits of Liability
To the maximum extent permitted by law, our aggregate liability arising from the services is limited to the total fees paid to Veylor for the specific project giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, loss of profit, or business interruption.
13) Indemnity
You agree to indemnify and hold Veylor harmless from third-party claims arising from (a) your breach of these Terms, (b) unsafe conditions under your control, or (c) instructions or materials you supply that cause damage or infringement.
14) Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., supply chain disruption, extreme weather, labor disputes, governmental action, epidemics). Schedules will be adjusted accordingly.
15) Governing Law & Dispute Resolution
For projects performed in Canada, these Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada. For projects performed in the United States, they are governed by the laws of the State of Florida.
Disputes will first be addressed in good-faith negotiation between principals. If unresolved, the parties agree to mediation, and if still unresolved, to the competent courts in the applicable jurisdiction above.
16) General
- Entire Agreement: These Terms plus your signed estimate/contract form the entire agreement.
- Severability: If any part is unenforceable, the rest remains in effect.
- No Waiver: A failure to enforce isn’t a waiver of rights.
- Assignment: You may not assign without our written consent.
- Notices: Email is acceptable for routine notices; legal notices require confirmed delivery.
- Updates: We may update these Terms; the version effective at contract signing applies to that project.
17) Acceptance, Cancellations & E-Signature
- Acceptance: Approval of our estimate/contract (including via e-signature) forms a binding agreement and triggers ordering and scheduling.
- Cancellation before ordering/mobilization: Subject to admin/processing fees.
- Cancellation after ordering/mobilization: You are responsible for non-recoverable costs (custom materials, restocking, mobilization, completed work to date).
- Electronic signatures and scanned copies are valid and binding.